Refund policy

Returns & Refunds

We hope you love your Naia pieces. If for any reason you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return, items must be unworn, unused, unwashed and in their original condition, with all tags and original packaging attached. Items showing signs of wear, makeup, perfume, stains or damage may not be accepted.

To request a return, please contact us via the contact details provided on our website and include your order number and reason for return. Please do not send items back without contacting us first.

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged or incorrect. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Sale or final-sale items are not eligible for return unless they are defective or otherwise required to be accepted under applicable consumer protection laws.

If you receive a damaged, defective or incorrect item, please contact us as soon as possible so we can resolve the issue.